Help us make Cyber Tech Cafe better!

Submitted by admin on Fri, 2011-09-23 12:49

Cyber Tech Cafe is a customer service company first and a technology company second. I believe that this unique approach, truly putting the client first, has and continues to set us apart from our competitors. As the needs of our clients evolve and change, we want to be able to evolve and change our services to meet and exceed those needs. Our normal approach has been and will continue to be a simple hourly rate for billable time spent with no obligations or long-term committement. The rationale here is that we want our clients to remain our clients because they *want to be* rather than a contractual obligation. Recently though, more and more of our clients are asking for monthly / regular support options and, to address this need, we would like to find out what options would serve you, our client best. We have put together a brief survey to get your input. Please take a moment to fill this out and tell us how we can serve you better.

Nathan J. Underwood
President
Cyber Tech Cafe, LLC

Full Name: *

Your full name

Telephone Number: *

Email Address: *

Would you like to be contacted about your responses?: *

Yes

Would you like for Cyber Tech Cafe to contact you to discuss your response?

How would you prefer to be contacted?: *

By Email

By Phone

If you would like to be contacted, how would you prefer to be contacted?

Are you a current Cyber Tech Cafe customer?: *

Yes

How did you find this form?: *

The email you sent me

Facebook

Other (please note where in comments)

Tell us how you found this form?

What kind of support would be best for you: *

Tell us what kind of support options would be best for you. Some options that we have considered are:
- Fixed cost (based on number of computers) for basic monthly updates and maintenance
- Purchase a 'block' of time (5 hours, 10 hours, etc.) in advance for a discounted rate
- Bring back the SANE agreement

Help us make Cyber Tech Cafe better!

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